General info & FAQ

Materials - Why the price differences?

Black
Material substrate is a mixed hardwood core and it's black surface is 'pre-finished' which means it doesn't require any further treatment once it is cut by the CNC machine. The exposed edges are sanded, chamfered and then the desk is packed and shipped.

Natural
Is actually American Oak veneer pressed on to Baltic birch. It must be sealed with 2 clear coats prior to being cut. This is a rather labour intensive process and adds to the cost substantially. Also, the birch substrate is of a slightly higher grade than that of the black material and so even before we consider the finishing, each sheet of American Oak is more than double the cost of the black material.

White

Also pre-finished so does not require clear coating. It has a high grade birch substrate too which means the sheets are much dearer than the black material.

Shipping - Within Australia

We use Removalists


Where possible, we encourage the use of contract furniture removalists to 
freight our products around Australia. Removalists handle the cartons 
more sensitively and we have never had a consignment damaged in transit 
by a removalist.



Commercial Couriers

We avoid
shipping with commercial couriers because our heavy (>20kg) cartons 
are prone to damage by automated handing in large freight depots. While 
this is not a major issue, it is worth spending the extra dollars on a 
removalist to guarantee an intact delivery

Transit Time

Australian Capital Cities

1-5 business days



The following is a guide to approximate shipping costs using a contracted furniture removalist:

Australian Capital Cities


Melbourne Metro: $100-$150

Canberra: $150-$200

Sydney Metro: $220-$280

Brisbane Metro: $300-$350

Adelaide Metro: $250-$300



All other Australian Zones
We are happy to provide you a shipping estimate upon request. Please get in touch via the Contact form.

Shipping - International

Fusion Studio Works is involved in shipping to destinations outside of Australia only to the extent that we pack your order in sturdy, strapped carboard cartons and make them available for collection from our workshop. We also can assist with the necessary customs documents.

It is the responsibility of the customer to procure and pay for shipping via an online freight broker such as Interparcel Australia. The broker will present you with several shipping carrier options. For example, FedEx, UPS etc.

Please request from us a list of the weights and dimensions of the product's packages which you can plug into the Interparcel website at any time to obtain an estimate to your location.

The customer, of course, has the option to organise shipping from any other provider of their choice.

Ultimately, the customer accepts full responsibility for the consignment once it is collected from our workshop.

Why? Our reasoning for this is with bulky, heavy items such as our studio desks the customs departments of some nations may choose to delay releasing goods and sometimes insist on inspecting the contents of cartons. While this happens extremely rarely, Fusion Studio Works does not have the personnel to monitor international handling by shipping companies and foreign customs departments.

Final Statement on International Shipping
99 times out of 100 there are no problems with international shipping but because Fusion Studio Works is a small workshop with limited resources, we have chosen this approach in order to mitigate factors outside of our control.

The important thing to note is there is no difference between a freight service purchased by the customer and that which is purchased by Fusion Studio Works. The customer chooses from the exact same selection of services and is charged the same fee for the service.

Local duties and taxes are not calculated by Fusion Studio Works. Your local port authority may contact you and withhold the shipment pending payment of relevant duties and taxes. Please note there are no duties and taxes for importing into the United States.

Shipping - How long will my order take?

7-14 business days

Fusion Studio Works operates under a ‘made to order’ model which means that we do not keep pre-manufactured stock in a warehouse ready to ship. There are various reasons for this:

The customisable nature of some of our products means we cannot anticipate the details of your order.

Our products are bulky and heavy and thus, are difficult to store.

Our workshop produces bespoke furniture which embodies the antithesis of mass production. What we make is specifically for you.

The 'made to order' production model allows us to take ultimate quality control measures because your order is cut on the CNC machine, assembled and disassembled in the workshop prior to being carefully packed for shipping. Your order is not dispatched unless we are 100% satisfied it meets the highest standard of craftsmanship.

Shipping - How are your products packed for Shipping?

1. Several Flat-Pack Cardboard cartons
(5 to 9 depending on product) – This is the default packaging type. User assembly is required.

2. Assembled
We offer delivery of workshop assembled products to some locations. Your order may be fully assembled or broken down into unit sizes which are easily handled. This usually requires a tail-lift truck or forklift unload at the receiving location.

Once we have received your initial inquiry we will reply and ask for your shipping address and a few other relevant details in order to investigate the most cost-effective and practical shipping option to your destination.

Shipping - Do you offer local pickup?

Yes we do!

Our workshop address:
392 Victoria Street, Brunswick 3056
Victoria
Australia

Assembly - What is the level of difficulty in assembling a desk?

In a nutshell, easy!

Upon order you will be supplied with a 100% Australian authored and designed electronic PDF (A4 sheet size) assembly manual which is derived directly from the CAD 3D model itself. It is easily viewed on a tablet or you may print it if you wish.

No illegible icons or graphics.
No 'lost in translation' moments.
No tearing hair out.

You will require a minimum of two human beings to complete the unit assembly. Human being #2 will be required only for intermittent lifting and positioning of awkward & heavy pieces. 

Assembly - What tools are required for Assembly?

1. A power driver with a Phillips or 'Pozi' type bit. (a screw driver will suffice but will make the process much slower)
2. 3mm hex bit for power driver
3. 3mm hex wrench/Allen key
4. 4mm ball-end hex bit (supplied with your product)
5. Two pairs of strong hands

Assembly - Info on Fixings

Our furniture design does not employ problematic ‘cam & dowel’ type connectors which are often found in other flat packed products. Each unit is easily and precisely assembled using, primarily, the following supplied specialty fixing type:


Lamello Cabineo
Please click here for more information including their demonstration video


Employing these fixings in our furniture designs means that all fixing mounting positions are 'machine' accurate. There is zero error introduced by manual drilling and routing by a human being because a CNC machine controlled by a computer underakes this process. The result is that panel joints sit flush and there is no flexing or forcing pieces during assembly.

Care - Info on materials & finishes

Film Faced Plywood

Has the look and feel of natural hardwood. The solid colour or transparent film face provides a durable, scratch resistant surface which is easily cleaned with methylated spirits/denatured alcohol and a clean rag.

Optional 'edge dressing'

It is impractical to finish or seal the exposed edges in the cutting workshop. To ensure a premium finish, the customer may use a non-toxic bee’s wax and a soft cloth. Upon completion of assembly the user is encouraged to rub the bee’s wax into all exposed edges. Ongoing periodic application (usually once per year after the initial application) of this bee's wax will give the natural hardwood edges a visible warmth and keep your furniture looking fresh through the years. Any excess bee's wax which winds up on the film faced panel surface can easily be removed with denatured alcohol or methylated spirits and a clean cloth. In colder months and climates the bees wax may be too viscous to get any workable amount on your rag. It can be thinned out by adding a very small amount of 'gum' turpentine (distilled from the sap of pine trees) to the tin. Make sure you use 'gum' and NOT 'mineral' turpentine.

Products - Designs pictured on Instagram. Are these for sale?

Sometimes! - Read on..

The primary designer at Fusion Studio Works began life making only custom, 'built to order' studio workstations. While we still have these designs in our CAD archive, most were designed to be assembled and then delivered to the client by two men and a van. The major down side to this production model is the shipping constraints. The geographical delivery radius was limited to the greater Melbourne (AU) area because these units were not intentionally designed to break down to an easily flat packed product for freight & handling. The workstations available on the web store represent the evolution of some of the original desk designs but have been revised to be readily flat packed and are, therefore, easily freighted and user assembled.

Notwithstanding the above, If a unit pictured in the Instagram feed appeals to you, please get in touch via the Get in touch form and we'll see what we can do for you. If you are outside of Melbourne, it will come down to the freight cost of a partially or fully assembled desk to your location.